| Utah News | April 24, 2024 |
| Maddie McCarthy |
“Improving the healthcare consumer experience requires education, advocacy, and systemic change, according to experts who discussed the issue at the 2024 Utah State of Reform Health Policy Conference last month.
Maury Giles, chief growth officer at Heart and Mind Strategies, said his company examined national data from a variety of stakeholder groups—including policymakers, patients, providers, and the engaged public—to examine their views on the healthcare industry. He said there was a common theme across all stakeholders…
Ari Bruening, CEO of Envision Utah, said his organization has worked with focus groups to see what “pain points” they have about the healthcare system. Staff spoke with various healthcare stakeholders, including workers, employers, and consumers.
“Affordability, hands down, is the number one [concern],” Bruening said. ”
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